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Showing posts with label credibility. Show all posts
Showing posts with label credibility. Show all posts

Thursday, June 14, 2012

INFORMATION: Question The Source Before You React.

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We are consistently bombarded by infomedia, with product and service reviews, company evaluations, news (both reporting and commentary) from both reputable and non-credible sources of information. But we can never take what is being said at face value just because of who said or or where it was said; we must now look further to such influences as sponsored ads, paid subject or section sponsorship, and incentives to reporters, reviewers, bloggers, announcers, editors, and a host of other parties to the news delivery process who might be giving us biased information or advertorial content because of direct or indirect financial influences.

The formerly hard line separating factually-oriented news reporting from marketing (including advertising, promotion has now become almost indistinguishably fine; perhaps 'dotted' may be a better descriptor. And citing my role in The Global Futurist Blog [a perfect example of a 'line crossing' right there!], I will tell you that the trend in this direction has been increasing and will continue to increase -- both in its prevalence and its subtlety, even in some very high places. Your parents might have told you that "Some people just can't be bought." What if some of these people don't know that they are being bought, or if they are being 'gently' exploited or subliminally directed?

During these past two years, issues involving the legitimacy of virtually all types of media have been popping up everywhere.

Let's categorize these issues into several types:

1) Search engines or ranking systems that give us results based upon their information about us and our preferences -- You and I can each input the exact same search terms into Google or any other search engine and get different results. This is because Google (as have these other data-mining conglomerates) has been collecting and analyzing user data in order to present viewers with the experience that would seem most compatible with their demonstrated interests -- yet, to me this seems as if I were being fed specially filtered data (think of the movie, "The Truman Show") which was slanted heavily in favor of my research and consumption habits. If I want news, I want mine to be the same in terms of scope and weighting as everyone else's. I do not want to be told only about what someone thinks I'd like to hear;

2) Search engines, keystroke loggers and browser or drive-embedded data collection devices, selling my psychographic and demographic compiled data files to advertisers and marketers so that they can send me information and products that their statistical analyses indicate I will either be sympathetic toward or be likely to purchase. Much of these psychological intrusion attempts masquerade as newsletters, alerts and bulletins which are merely "carrying vessels" for sponsored products and services that they want me to purchase;

3) Major news media publishers and distributors (both web-based and printed) which are owned by large corporate interests with their own economic and political agendas which determine either A) how the news will be slanted in terms of negative or positive reporting on certain subjects, candidates or industries, or B) even more subtly, how much coverage, in terms of quantity of disclosure and of prominence in physical positioning (a kind of exploitative heat mapping) certain subjects are given versus other subjects.

4) Increasing volume and prominence of "sponsored ads" and other "pay-to-play" strategies imposed upon end-users by media, search engines and ranking services in order to earn income from advertisers. Oftimes, these results are not very clearly separated from the "objective results" we would hope to see in the interest of getting at the truth.

If a search engine service, news release service or ranking service (in terms of expertise or industry standing) gives me advantageous perceptual positioning, placement, prominence, rankings or anything else for that matter if I give them either more money or more free content [this latter approach based on the imbecilic theory that the more answers I submit to questions or the more articles I produce for an ezine or other resource to re-publish, the more of an expert it makes me] they are reducing their credibility and the perceived validity of their results.

What actually triggered me to post this article was that the Founder of a fairly large and well-known 'personal growth' web resource with many articles written by many authors and archived on many focused subtopics sent me an email stating that I could be ranked as their primary expert in a certain sub specialty if I simply paid them a certain monthly fee and committed to submitting a certain number of articles per month for their publication. I will not bother sending a response.

5) An attitudinal sea change from the very highest executive levels on downward in the organizational motivation behind reporting or providing information from that of unassailable credibility and expert non-partisan analysis (this was once referred to as 'journalistic integrity'), to A) aggregating information about the end-users, subscribers or readership for purposes of resale or exerting influence (mind control through sensory and informational distortion), and B) using the medium as a staging platform to feed other businesses. 

At the risk of sounding a bit paranoid, I often wonder, when I am at work on my computer if I am studying and working on a project, or if I am the subject being studied and worked on by some sort of ever-growing algorithmic mega-mind in cyberspace which has its tentacles reaching out for me through the screen, keyboard and webcam of my desktop machine. Even in my necessary use of social media platforms I have an increasing sense of violation and outrage.

When the media becomes a barrier between my inquiries and reality, or between my questions and getting honest answers, the media is no longer a useful tool to me, or to anyone else like me. It has become an obstruction which I must skillfully navigate my way around.

Before you evaluate anything that you see or read in any media source (and I am including rating services, ranking services and search engines in this category), question several things:

1) the historical objectivity and reliability of the source;

2) the agenda of the source - is it providing information, or seeking to sell you things or influence you? Is it advertiser -subsidized or fee-for-subscription?;

3) the master to whom the source is answerable, and the possible interests which the source might be protecting or patronizing or competing against.

Also, I believe that the following secondary protocols may be very useful in helping you evaluate what you might be seeing or hearing, and its veracity:

1) Look for coverage of the same subject matter in other unaffiliated sources -- as many as possible;

2) Do some of your research from other machines (IP addresses or telephone numbers), or through other proxies which have not historically been connected with you.

One thing is certain. With the passage of time, and with the increasingly tremendous concentration of power and wealth in the hands of fewer and fewer organizations, many of which contain media affiliations or 'extensions,' the truth is going to be more and more difficult to sort out.

Douglas E. Castle for The InfoSphere Business Alerts And Intelligence Blog




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Wednesday, September 28, 2011

Blogging And You - Judgment Day - Part 2

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"Beware Of The Blog" - Click Here For Theme Song...Really.
When you arrive, just scroll down a bit.

Blogging, and the influence of the news and reviews traveling about the blogosphere are, and will continue to be a major force impacting your business. As discussed in Part 1, blogs are powerful media tools for building branding, name-recognition, thought-leadership positioning, credibility and sales. As also noted, if you embark on a blogging campaign that is improperly positioned (or which "smells" even a bit tampered with in terms of informational value and integrity of posts), you stand to be very adversely affected.

My purpose is to provide you with concepts, parameters and actionable items for you to immediately implement in order to either a) productively and profitably harness the incredibly inexpensive but efficient power of blogging, or b) exercise damage control and course correction if you've already started off with a blogging campaign which is headed in a bad direction, or if the blogosphere has already decided to attack you, for whatever reason.

Here, in no particular order of priority, is a "To-Do" (and "Not-To-Do") list to empower your growth and profitability in every aspect with blogging. As they say in the movies, "Follow these instructions to the letter and nobody gets hurt." - Douglas E Castle
---------------
Blogging Campaign Thought Points:

1) If you choose to feature company blogs, they should be of the following types:
  • Information from a variety of sources about your company's field or industry, and (perhaps) featuring your non-inflammatory comments about them. Publish at least once per week, and give credit to your sources. Make it an unbiased informational resource which is merely sponsored by your company, and not anything remotely advertorial - this paints the picture of thought-leadership, balance, integrity and credibility;
  • "Behind the Scenes"-type blogs where your employees talk about their experiences with your company through its successes and failures. Filter for profanity, but don't censor it. Permit humor, free expression, and open talk of missteps and bloopers;
  • News releases and product announcements - but again, no advertisements, and no advertorials;
  • A "forum"-style blog wherein you invite client and customer reviews, without censorship, without bias-selection, and with your responses -- non-defensive, not knocking the competition or the writer, very polite, apologetic (if appropriate) or grateful (if appropriate) - if you are taking corrective action about a customer or client complaint, say "thank you" and briefly state what you intend to do about it;
  • Published 'open' surveys and polls about your company, brand, products and services, wherein you use social media to invite candid feedback, and where you publish the results...and add some commentary about how you feel, and what actions (if any) you'd like to take. View all input as constructive. Be gracious. Be kind.
2)  Always encourage commentary (feedback from the public, clients, customers, employees, industry pundits, and even competitors) on any of your company's blog sites. Never, ever pay for a product or service review (either good or bad), and do not provide incentives for positively-framed comments or compliments -- you'll lose your credibility;

3) Encourage and invite (via email, social media, newsletters and the like) clients, customers, employees, industry experts, product and service review site owners, etc.) to write about your company, brand, products, services on their own blogs and in their social media postings. Request that they be completely candid, and do not offer incentives except the opportunity for their voices and opinions to be heard.

4) Use Google Alerts or a similar service to find out whenever someone posts a blog article or social media comment about your company. Check these frequently, and write back without combativeness, defensiveness. This is a great means of obtaining constant, useful market feedback for improvement and for reputation management. Be polite and positive. Take the moral high road.

5) Be certain that all of your blogs have RSS feeds and social media sharing and forwarding tools.

If you do it properly, consistently (you may even host a number of blogs relating to specialized subtopics within your industry), frequently, and proactively, your interaction with the blogosphere, and integration with some social media, might be one of your most powerful business development tools.

Having said this, please make no mistake about it: You must proactively engage with the blogosphere and its growingly-reliant citizenry, or you will lose opportunity while others within your space take your territory out from under you. Take action, or be acted upon.

Douglas E Castle [http://aboutDouglasCastle.blogspot.com]

http://TheGlobalFuturist.blogspot.com

Please click on the irrelevant picture below in order to see it in larger size and with higher resolution...in this way, you might even be able to read the cleverly-embedded fine print. Actually, there is (remotely) some relevance here -- graphics, visual media (slideshows, videos, etc.), graphs, charts, pictures and photos tend to make your blog posts more interesting, and tend to add to your readers' engagement experience.




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